SIZE GUIDE

Womens

Tee's and Polo's

6

Mens

Tee's and Polo's

S = 35/37"

M = 38/40"

L = 41/43"

XL = 44/46"

2XL = 47/49"



Unisex

Hoodies & Jumpers

S = 36" Chest (womens 8/10)

M = 40" Chest (womens 12/14)

L = 44" Chest (womens 14/16)

XL = 48" Chest (womens 16/18)

XXL = 52" Chest (womens 18/20) 

 

OUR SHIPPING POLICY

How It Works

Please allow 3 working days for your order to be made and dispatched. Most of our items are still made to order and I run Chateau Cheval single handedly! Items are sent using Royal Mail 2nd Class Signed For (unless stated otherwise) and once posted we can not take responsibility for any delays in the postal system if your item does not arrive for a specific date (such as Christmas, Bank Holidays and other peak seasons)

 

INTERNATIONAL ORDERS

All international orders will be posted via Royal Mail and fulfilled by your countries partner. Delivery timescales may vary, depending on the destination of the order.


Please Note: There may be small variations between the value of your confirmed foreign currency order and the amount you are finally charged by your card provider. This is due to exchange rate fluctuations between two separate service providers.

Certain countries, now including the EU, may encounter Customs charges. These charges are dictated by the particular country and as such we have no control over what they may be. Please speak to your country’s tax office prior to placing an order if you wish to know if additional charges will apply.

 

RETURNS AND REFUNDS

We can only accept returns up to a maximum of 14 days after they have been despatched by us. They must be unworn, undamaged and with all original tags and packaging. Shipping costs are the responsibility of the sender, we always recommend sending tracked or signed for so that you are insured if the items go missing. We are unable to accept returns on personalised or customised items unless faulty. Please contact us if you have any questions regarding returns or faulty items.

Exchanges are under the same rules and shipping costs for the replacement item will be invoiced before any item is despatched.

 

COMPLAINTS, QUERIES OR QUESTIONS

To contact us with any questions or issues, please email us at chateaucharlie@outlook.com